Service Assurance Checklist (STREET LEVEL)

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Your Name

Store Manager's name

Your Supervisor's name

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Your email

Supervisor's email address

Additional email address

Date

Format: dd.mm.yyyy

FOH
High Standard of Service

	Good	Poor
1. Greet customers when approaching counter by saying "hello" or "hi" before taking order	Good	Poor
2. Maintain smile & eye contact with customers	Good	Poor
3. Use magic words such as "Please" and "Thank you"	Good	Poor
4. Knowledge in conducting Table Touch Service	Good	Poor

Bottleneck Handling skills

	Good	Poor
1. Queue Management - Operate the second POS register when there are 4 or more guests are waiting in line. (If 2nd POS register is available)	Good	Poor
2. Expediting (No unattended or unpacked food left in expo area)	Good	Poor
3. Control the speed of service	Good	Poor

Dealing with Guest Issues (if applicable)

	Good	Poor
1. Listen, Apologize, Satisfy, Thank	Good	Poor
2. Assist to resolve customer issue (if applicable)	Good	Poor
3. Have good product knowledge	Good	Poor
4. Allergen/Calories charts available to customers at anytime	Good	Poor
5. Follow company Q&A Allergen / Calories infosheet standard	Good	Poor
6. Have good communications skills	Good	Poor
7. Recommend Company Marketing Program to customers (eg. Plum Rewards program)	Good	Poor
8. Upsell every transaction	Good	Poor
9. Accuracy of Order Taking. Proper using of Modifiers, Substitutions & Void Transactions	Good	Poor
10. Accuracy of Order Packing. Based on 10 Transactions or more (any missing orders etc.)	Good	Poor
11. Pack applicable condiments with take out menu flyer	Good	Poor
12. Collect pagers from customers when exchanging for their meals	Good	Poor
13. TV Menu and lighting are on	Good	Poor

Front of House Comments: